Get early access.

Let us know how we can reach you and we'll update you once our EX for Leaders program is live.

We've got your details and we'll be in touch as soon as our EX for Leaders program is live.
Oops! Something went wrong when we tried to save your details. Please try again.

Professional membership

Open your LinkedIn profile and copy the web address from your browser. It will look like this: ""

If your organization offers a development or training budget, we can help you secure that funding.

We've received your application. We will be in touch soon with some details around getting access to your new membership. Watch your inbox!
Oops! Something went wrong while submitting the form.

Become a Certified EX Designer

Fill out the form below to start your application for Excellent's online learning program.

Teams inquiry

How many people would you like to have access to Excellent's learning and membership resources?

You can select multiple options.

Thank you! Your inquiry has been received. We'll be in touch soon.
Oops! Something went wrong while submitting the form.

Bringing the ‘Human’ back to Human Resources.

Community Series Volume four with Kayleigh Wang, Organisational Development Lead, The Co-operative Bank.

Samantha Gadd and Jenny Busing

"HR only cares about protecting the business..." How many people have heard that narrative before? *raises hand* ✋

Old-school HR has often been seen as focused solely on the interests of the business, neglecting employee needs. But there is hope! By embracing employee experience (EX), we can reshape the way we do HR, rebuild our brand, and foster trust to ultimately, achieve better outcomes. Old School HR Oooh boy…I've had my fair share of not-so-great HR experiences too. It's frustrating when HR has often been seen as just a bureaucratic machine. And you know what's worse? This perception only erodes trust and widens the gap between HR and the workforce.

So, the million-dollar question is … How do we prove them wrong? 

Building Trust through Employee Experience. At one point in my career, I found myself working with an HR team that had a pretty poor reputation (this isn’t for lack of talent, but more perception). Fortunately for me, I had an opportunity to bring an EX (Employee Experience) lens into my work with the optimism that it could change the way our people perceive HR. So I went out and talked with our people.How did I engage and ask questions during times of low trust and morale? Well, it wasn't always easy, but I found a way to make those conversations meaningful and impactful.

So, here's my advice for you, and remember, you've got your own unique style, but the key is to be genuine and empathetic. First things first, leave the defenses at the door. It's tempting to justify past actions or get defensive but resist that urge. Instead, challenge yourself to simply listen. Asking follow-up questions is a great way to show that you genuinely care about the other person's perspective. Dig deeper into their experiences and emotions. And don't hesitate to express genuine regret if you hear about a negative experience. Saying something as simple as, "I'm sorry that was your experience" can be incredibly powerful. And don’t forget (what I think is the most important step) to share back what you heard. This step is crucial because it demonstrates that you were truly listening and that you value their feedback. It shows that you genuinely want to make things better.

Now, let me tell you, when you approach these conversations with sincerity, the results can be truly amazing. I've experienced it firsthand. Engagement levels went up, and our reputation started to improve. It's like magic, but it's really just the power of meaningful employee experience conversations in action. So if you’re tired of hearing how s#*@ HR is…give EX a go. Don't settle for the perception that HR is ineffective. By actively listening, engaging, and caring about employee experiences, we can renew our reputation and transform how people view us. And who doesn’t want that?!

If you’re still unsure of the impact of bringing humanity to work…let the wisdom of Anti-CEO Hamdi Ulukaya change your mind.

For more with Kayleigh, please head to

Looking to become a certified EX designer?

Stay in the loop!

We'll keep you updated with what's happening at Excellent

Woohoo! You’re all signed up! Stay tuned for exciting news straight to your inbox.
Oops! Something went wrong when we tried to save your details. Please try again.